Returns & Refunds

Because fragrance is deeply personal, Fran Profumi is designing a customer care approach that respects both the artistry of niche perfumery and the experience of our members.

Our final returns and refunds policy will be published before the launch of the first discovery experience. It will outline how to request assistance if your delivery arrives damaged, missing items or otherwise does not meet expectations.

In every situation, our intention is the same: to make sure your experience with Fran Profumi feels considered, fair and human. If anything is ever wrong with an order, we encourage you to reach out directly so we can find a thoughtful resolution.